“I found PracticalTek with a Google search. I spoke and met with Jim Chance and had a lengthy discussion about his company’s capabilities. Everything sounded well as they possessed the capabilities we wanted, the reasonable rate and low risk. That is, if this did not work out, I could sever the relationship quickly and move on. We have provided PTS with detailed specs often with screen-shots. Our initial specs were for relatively simple customization’s. We found that PTS worked very efficiently and coordinated very well with the project team. Today the staff of PTS is tackling our most complex customization and is working with us on other Epicor® implementation issues. We also will utilize their report-writing capabilities shortly. Because of this positive relationship, I highly recommend PTS for their efficiency, knowledge, communications and professionalism. “

— Doble Engineering • Electric Power Industry

Saving the customer money…Customer spent $5K and saved $48k!!!

“On a cold winter Wednesday, I joined a metal fabrication conference in the Cleveland area. We were led to a room covered in brown; the far wall lit up by a projector. As I unpacked my laptop, trusty notepad and pen, I was approached by a man with a jovial smile. The feeling that I should know him welled up inside me. After taking a second glance at my nametag, he said, “we’ve worked together, but we’ve never met face-to-face.” He went on to tell me how years prior we collaborated on a BPM that defaulted the correct shipping address for purchase orders according to the User-ID on the PO. “Before you built that, about once a month, these huge semi-loads would arrive at our office building, over 400 miles away from the factory. It was extremely frustrating, but now we can laugh about it because your BPM has saved us 10’s of thousands of dollars. It hasn’t happened since.” He shook my hand and thanked me, as we remembered working together. Hearing this story made me proud of what I do and where I work.”

— Another happy client • Kadant

“The straight forward approach was a relief and I appreciate how the PTS team jumped straight in despite the complex challenges we faced. I was able to speak with Jim directly several times which provided a great amount of comfort, I never had any trouble reaching him and/or a member of his team.

The team at PTS assisted in arranging meetings in which we discussed complicated business process and procedure requirements. This sped up the improvement process significantly. PTS’ methodology was a perfect fit to quickly and thoroughly address our needs and provide solutions.

The functional results that were produced as a result of Jim’s team were a key component in keeping operations running. Moreover, their skills for development are extraordinary. On top of his work, Jim’s team also provided excellent support. They dealt with questions ranging from the absolute basics to advanced easily and with an air of patience that can only be described as completely forgiving!

In short, I would have no hesitation in recommending PTS to any prospective client and I would be happy to answer any questions related to this reference.”

— Olmsted Products • Industrial Pump Industry