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“The straight forward approach was a relief and I appreciate how the PTS team jumped straight in despite the complex challenges we faced.  I was able to speak with Jim directly several times which provided a great amount of comfort, I never had any trouble reaching him and/or a member of his team.

The team at PTS assisted in arranging meetings in which we discussed complicated business process and procedure requirements. This sped up the improvement process significantly.  PTS’ methodology was a perfect fit to quickly and thoroughly address our needs and provide solutions.

The functional results that were produced as a result of Jim’s team were a key component in keeping operations running.  Moreover, their skills for development are extraordinary.  On top of his work, Jim’s team also provided excellent support. They dealt with questions ranging from the absolute basics to advanced easily and with an air of patience that can only be described as completely forgiving!

In short, I would have no hesitation in recommending PTS to any prospective client and I would be happy to answer any questions related to this reference.”

— Olmsted Products • Industrial Pump Industry

Dynamic Metals was in need of system change.  Both Culture and Processes needed improvement.  Multiple attempts have been made over the last 10 years with our current system to reimplement, upgrade and improve processes with little success.  Dynamic was stuck in manual mode and we needed assistance to break the culture and improve processes.  We met with PTS  to discuss our options.  We decided to utilize their services as they are familiar with our current system as well as the system we are in the process of implementing.  PTS  completed a thorough review of our current state understanding that we want to improve our processes using best practices with the new system.  The PTS staff has been knowledgeable, professional and is allowing us to implement with fewer resource hours from our staff.  With their assistance and guidance we have garnered enthusiasm throughout the organization for change that otherwise would have been a difficult task.  They have ensured with constant communication to mitigate any potential scheduling roadblocks in order to maintain the target schedule.  I look forward to completing the implementation and working with PTS on future improvements in our processes. I would certainly recommend PTS for consulting needs.

— Dynamic Metals • Aerospace and Defense Industry

Saving the customer money…Customer spent $5K and saved $48k!!!

“On a cold winter Wednesday, I joined a metal fabrication conference in the Cleveland area.  We were led to a room covered in brown; the far wall lit up by a projector.  As I unpacked my laptop, trusty notepad and pen, I was approached by a man with a jovial smile.  The feeling that I should know him welled up inside me.  After taking a second glance at my nametag, he said, “we’ve worked together, but we’ve never met face-to-face.”  He went on to tell me how years prior we collaborated on a BPM that defaulted the correct shipping address for purchase orders according to the User-ID on the PO.  “Before you built that, about once a month, these huge semi-loads would arrive at our office building, over 400 miles away from the factory.  It was extremely frustrating, but now we can laugh about it because your BPM has saved us 10’s of thousands of dollars.  It hasn’t happened since.”  He shook my hand and thanked me, as we remembered working together.  Hearing this story made me proud of what I do and where I work.”

— Another happy client • Kadant
Having a dedicated Epicor® System Admin for your business is mission- critical and we want to help you keep your system running! Hiring an outside administrator has a ton of benefits, including 100% reliability, no need to worry about staff turnover, and you can problem solve without additional overhead or time commitments.
At PracticalTek:
  • Our focus on Epicor® System Administration services is to provide you with the best, highest quality help in all areas that pertain to the Epicor® System Admin
  • We have extensive knowledge system administration and are excited to offer our expertise to you
  • We support Vantage® 8, Epicor® 9 and Epicor® 10
Our Skills & Experience
  • Installation of the app server framework
  • Load balancing
  • Adding an app server
  • SSRS setup
  • Epicor Web Access Setup/Configuration
  • IIS Manager Config/setup
  • Windows 2008 server experience/ Diagnostics
  • Windows 2012 server experience/Diagnostics
  • Multi-company direct server process setup/config/Diagnostics
  • Epicor® Administration Console Setup/Config/DiagnosticsEpicor independent ERP consultant
  • SQL server management console
  • Installing and setting up Epicor® module licenses
  • Setting up and configuring ODBC connections/Diagnostics
  • Setting up and configuring OpenEdge/progress/Diagnostics
  • Refreshing of your Epicor® databases from one environment to another
  • Setting up and configuring Advanced Print Management/Diagnostics
  • Setting up and configuring Insite Manifest/Diagnostics
  • Help and training for System Agent, System Monitor, User Security, User Security Groups.
  • Service connect setup/configuration/Diagnostics
  • System performance analysis and forensics – slow system? We can identify the bottleneck and eliminate the slowness
  • Epicor® Social Setup/Configuration/Diagnostics
  • Epicor® searches, setup, Configuration
  • Help with setting up Tablets for shop use
  • Help setting up Backups of Databases
  • Diagnostics for Epicor® Reports not working, Hung processes, out of memory errors etc.
  • RF infrastructure setup
We offer a basic Epicor® System Admin Training course covering…

Epicor admin system training icon

  • Special administration
  • OpenEdge maintenance
  • SQL maintenance
  • Security maintenance for: field, process and menus. Users and group maintenance